The powerful ear

Systems aren’t perfect, things break, and websites need fixing.

Those things happen in every company, occasionally.

But where do you complain about the flaws?

On your personal social media? In a distributors-only forum? With the home office department that takes responsibility for implementing changes?

All three speak to powerful people.

The first avenue speaks to the public: the ones who were part of your company or who have yet to join. They might hear an unspoken message of, “This doesn’t work, we’re a so-called ‘hot mess,’ get back to us after we’ve figured out this crisis.” You run the risk of reinforcing any existing stereotypical negative images of your company and profession. In this case you’re impacting the long-term future of the company in a negative way.

The second avenue speaks to the distributors in your company, and the most tender ears there are the newbies. Their responses will likely be more extreme than the seasoned distributors. You run the risk of scaring them away because of your momentary frustration. In this case you’re negatively impacting the immediate and short term growth of the company.

The last avenue speaks to the people who can fix the problem. I know they prefer when people report the cause-and-effect chain of events instead of using inflammatory words to merely complain about it. Like the first avenue, you’re impacting the long-term future of the company. Only these ears are the ones who can implement a solution. So the effect is positive.

Long-term positive wins my vote every day.

–LYnn Selwa, “The Rocket Science Coach” ™

P.S. Leaders: Your clients and distributors should be told about known pitfalls they are likely to encounter. But how can you tell if you are informing versus complaining? See if you agree with my definitions.

#lynnselwa #therocketsciencecoach #thepowerfulear #leveragedsales #networkmarketing #mlm #directsales #partyplan #mindset #leadership

 

 

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