Listen, acknowledge, refocus.

This week I watched a Facebook Live broadcast from industry leader Lisa Grossmann. She taught us a tidbit from a recent industry-wide leadership conference.

I paraphrase her words: When a distributor comes to you expressing fear or concern, be sure to listen and acknowledge their concern. Too often, leaders simply tell people not to worry about that and get back to work! Yes, we want people to concentrate on topics and actions they themselves can control… but brushing off their concerns is disrespectful.

However, as human beings, we all want to feel loved, appreciated, and respected. And a huge tool in meeting those needs is listening and acknowledging what you heard.

By quickly (but not flippantly) acknowledging their concern, we reinforce the respect in the relationship.

Please remember to pause, briefly and sincerely acknowledge the concern, THEN help the distributor refocus their energy toward actions they can control.

Your respect makes the out-of-control world feel safer.

–LYnn Selwa, “The Rocket Science Coach” ™

#lynnselwa #therocketsciencecoach #listenacknowledgerefocus #networkmarketing #lisagrossmann

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