Monthly Archives: July 2015

The Line in the Sand (or, How to handle your business during vacation)

This week I was advising a distributor about her annual vacation. We were discussing how she would handle texts, social media, emails, and phone calls during her upcoming vacation.

Here are some questions she and I considered.

Do you take time off from your business? (I certainly hope you do!)

How often and for what duration?

Do you set an autoresponse message for your email and an outgoing message for your voicemail, stating you are unavailable? Do you state you will be unavailable more days than you will actually be gone, such as your last packing day and a day or two to unpack afterward?

Do your automated responses include “I am out of the office”? How do you handle this if you work from your home? (In my opinion it’s not wise to announce you are not home!)

Do you announce that you will (or simply quietly plan to) respond to messages during your absence? How often? (“once a day”, at a certain time each day, on Wednesday only, etc)

Do you provide a phone number for assistance? Two ideas are your company’s main customer service center and a distributor with whom you have arranged to handle issues in your absence.

Will you post on social media? Will you use a scheduling service to post at certain times with prearranged content? Will you check social media during your time off?

How will you handle communication from your current clients and team members?

Think about the opportunity and training meetings, social media gatherings, and conference calls you attend or host to support your team. Will you dial in or attend via technology? Have a substitute attend for you?

Will you take marketing tools (such as business cards and product samples) with you? Here’s another option: if the subject of your business comes up, will you get a person’s phone number/email and contact/send samples after you get home?

This is not an exhaustive list of ideas, and the answers will vary for each person and each event. The degree of separation from one’s business can depend on how new the business is, if there are any “hot” issues or potential distributors who are close to joining, if there are brand-new distributors to mentor, and how strongly one needs time away from the normal business activities.

One of the joys of network marketing is its residual income. And one of the disciplines is taking sufficient time away to renew oneself.

In the end, ask yourself, “Will this decision give me the degree of relaxation and rest I know I need?”

— LYnn Selwa, “The Rocket Science Coach” ™

#lynnselwa #lynnselwaTRSC #TheRocketScienceCoach #networkmarketing #residualincome #vacation #boundaries #autoresponder #TheLineInTheSand

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Great idea but no credibility?

This is a typical situation in network marketing. You found a groundbreaking idea to solve a problem or make life more enjoyable, and you want to share it with the world.

How do you get people to trust you enough, so they sit down and take an informed look at what you’re offering?

Thought leader Seth Godin summed up the answer brilliantly in his post today. Click and read… it’s worth the time.

–LYnn Selwa, “The Rocket Science Coach” ™

#lynnselwa #lynnselwaTRSC #TheRocketScienceCoach #networkmarketing #trust #SethGodin

Switch the focus

How do you get rid of fear?

The scene: hospital waiting room. Television on.

A maintenance worker steps into the room and stands, watching the news broadcast, waiting for the weather report.

I paraphrase my colleague’s point of view:  “I wanted to approach him, to ask him an icebreaker question and open a conversation about this business. Fear silenced me, and after he left the room, I was angry with myself for remaining silent. I’ve been a distributor for nine years, and I can’t seem to move past the paralyzing fear. Help!”

My personal observation is… when fear comes up, it generally comes from focusing on oneself. (Blog Reader, do you agree?) And fear tends to be diminished by “depersonalizing” the activity: focus on what the other person will gain, focus on “being robotic” by simply dialing the call and thereby”earning” the right to check off that activity, focus on “I get a STICKER for asking the icebreaker question, regardless of what you say!”  To diminish fear, somehow move the focus away from one’s emotions.

The advice I gave:

When you feel fear or hesitation, it comes from focusing on what YOU can “get.”
Switch the focus to what this business can do for them, and it will be easier to approach people.

–LYnn Selwa, “The Rocket Science Coach” ™

#lynnselwa #lynnselwaTRSC #TheRocketScienceCoach #networkmarketing #fear

“Feeling frustrated because of unreturned messages and no-shows. What should I do?”

One of my network marketing colleagues had the courage to admit what many of us feel from time to time… frustrated. Multiple people were telling her they were interested, but not responding to her attempts to set an appointment for a presentation. Others would set the appointment and not show up.

Here’s what I responded:

Flakey people will flake, period. And sometimes people act flakey if the relationship is not strong… sometimes it simply takes more time to develop the two-way trust. Having met you, I know you have a big heart.

Everyone goes through “dry” spells. As my sponsor once told me, No One Feels Like Their Business Is Growing “Fast Enough”!! And believe me, people are watching how you handle this, to see if you keep going.

I suggest you do some purely fun things for yourself, to give energy to you: massage? Dinner and movie? Concert? Zip lining? I think afterward you will feel refreshed and ready to do more business with a renewed sense of joy.

and a few minutes later I added:

I have a prompting to add this advice, which brings me peace during “dry spells.” If saying “yes” to your current company is your destiny, maybe them saying “no” is theirs, and their path lays in a different direction. (Adapted from Stephanie Ann Vehon’s article in Networking Times magazine, Nov/Dec 2012)

–LYnn Selwa, “The Rocket Science Coach” ™

#lynnselwa #lynnselwaTRSC #TheRocketScienceCoach #networkmarketing #flakeypeople #dryspell #NetworkingTimes #destiny

Stop the “Rank-Shaming”

As I made my way through primary and high school here in the United States, I was grouped with people of the same age. In other words, people who had spent the same amount of time on this planet.

Many of us were told in Kindergarten, “you are a member of the Class of (    )”, which was simply 13 years into the future. Of course the well-meaning parents were talking about the year we would graduate from high school, which seemed impossibly far away to me as a young child.

Academic success was based on a steady yearly progression to meet that long-term calendar goal. In school, we were expected to master certain amounts of material each year– some more completely than others– which would allow our group to progress to the next level.

If any of us fell behind an “average” expectation of mastery, we were  “held back a year” to repeat those lessons. Occasionally a student was allowed to “skip forward” a grade, but that student was typically pitied and ostracized by the new classmates as well as friends from the former group.

Staying with one’s same-age classmates is seen as the best choice by nearly all parents and students alike. Any deviation is seen as suspect.

Our “rank” or authority in the school was based on how many grade levels we finished. In high school, first year students were known as “freshmen,” and everyone wanted to be a powerful last-year student, a “senior.” Even in college, it was assumed the student will graduate in 4 years with a bachelor’s degree. Taking longer would evoke amused glances and comments of, “You have been partying too hard, you need to buckle down and get to work.”

Again, slipping behind the expected pace of your peers is seen as suspect. It didn’t matter what type of degree you were earning… you were expected to keep up. And success was assumed to happen in a certain amount of TIME… for the average student.

When we enter the Network Marketing profession, suddenly time is not the grouping factor. We launch our businesses on the same day as many other distributors. Some create a thriving team within months, and others take years or more… or give up after years of frustration.

In our profession, SKILLS are the “grouping factor.” People with the leadership, sponsoring, and coaching skills needed in Network Marketing will grow teams more quickly. The amount of TIME spent as a Distributor is almost irrelevant.

So when people who have a “School” mindset pass harsh judgment on you, remember they are programmed to expect certain results simply from the amount of TIME you have owned your business. And realize some distributors who build teams quickly may have that same time-based attitude.

Don’t subject your team or colleagues to a similar unfair standard. Instead, build their confidence by speaking words of encouragement and praise, regardless of what rank or promotion level they hold in your company.

Rank indicates one’s completed accomplishments, not the level of commitment. Think about this: how many highly-ranked people in your company have left and joined a different company?

If you’re looking for advice about building a team quickly, or how to create a massive residual income stream, talk to those who have done so. But don’t judge the slower-builders harshly. They may be handling more situations in their personal lives than you can imagine. This proverb comes to mind: “Don’t judge me until you’ve walked a mile in my shoes.”

One colleague in this profession told me, “Distributors who take quote ‘a long time’ to reach their rank promotions tend to stay with that company for the long-term. They learn to discipline their disappointments.” (Thank you, Susan Bristol, for your words of wisdom!)

Stop judging people by what rank they have. Start building their confidence with praise and encouragement.

–LYnn Selwa, “The Rocket Science Coach” ™ #networkmarketing #LynnSelwa #LynnSelwaTRSC #TheRocketScienceCoach #judgment #residualincome #MLM #DisciplineTheirDisappointments #SusanBristol #StopTheRankShaming #Confidence #Commitment